SHIPPING AND DELIVERY

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Last updated: May 2026

This Shipping and Delivery Policy explains how orders placed through www.latifyahiaofficial.com are processed, dispatched, and delivered.

This website is operated by LY Atelier Limited, trading as Latif Yahia (“we”, “us”, “our”, “the Company” or “Latif Yahia”).

By placing an order through this website, you agree to the terms of this Shipping and Delivery Policy.

1. ORDER PROCESSING

Orders are processed after payment has been received and confirmed.

Processing times may vary depending on product availability, launch period, order volume, stock allocation, quality control, packaging requirements, and courier collection schedules.

Where products are available from stock, we aim to process orders within a reasonable timeframe.

Where products are offered on a pre-order, waitlist, private allocation, or limited release basis, estimated dispatch dates will be provided where possible.

2. PRE-ORDERS AND LAUNCH PRODUCTS

Certain Latif Yahia products may be offered before they are immediately available for dispatch.

Where a product is sold on a pre-order basis, any estimated dispatch or delivery date is an estimate only and may be subject to change.

Pre-order timelines may be affected by manufacturing schedules, handmade production, supplier timelines, customs, quality control, packaging production, courier capacity, or other factors outside our reasonable control.

We will make reasonable efforts to notify customers of material delays.

3. DELIVERY DESTINATIONS

We may offer delivery within Ireland, the United Kingdom, the European Union, and selected international destinations.

Available delivery destinations will be shown at checkout where online ordering is available.

We reserve the right to restrict delivery to certain countries, regions, or addresses.

4. DELIVERY CHARGES

Delivery charges, where applicable, will be shown before checkout.

Delivery charges may vary depending on:

- destination;

- product type;

- order value;

- package size and weight;

- courier service;

- insured delivery requirements;

- customs documentation;

- launch or promotional offers.

Any free delivery offer will apply only where expressly stated and may be subject to minimum spend, destination, product, or promotional conditions.

5. DELIVERY TIMES

Delivery estimates are provided for guidance only.

Estimated delivery times begin from dispatch, not from the date the order is placed, unless expressly stated otherwise.

Delivery may be delayed by customs, courier disruption, incorrect address details, failed delivery attempts, public holidays, weather, strikes, local restrictions, high seasonal demand, or other circumstances outside our reasonable control.

We are not liable for delays caused by third-party couriers, customs authorities, or incorrect information provided by the customer.

6. INTERNATIONAL DELIVERY, CUSTOMS AND IMPORT CHARGES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other local charges.

These charges are not included in the product price or delivery charge unless expressly stated at checkout.

The customer is responsible for paying any applicable customs duties, import taxes, local taxes, or clearance charges required by the destination country.

We are not responsible for delays caused by customs inspections, customs clearance, import restrictions, or unpaid customs charges.

If an international order is refused, rejected, abandoned, or returned due to unpaid customs charges, incorrect delivery information, or failure to collect the parcel, we may deduct any courier fees, customs charges, return costs, handling costs, or other losses from any refund due, where permitted by law.

7. DELIVERY ADDRESS

Customers are responsible for providing complete, accurate, and deliverable address details at the time of order.

We are not responsible for failed delivery, delay, loss, or additional charges caused by incorrect, incomplete, outdated, or misleading delivery information.

If you notice an error in your delivery address, you must contact us immediately at info@latifyahiaofficial.com.

We cannot guarantee that address changes can be made after an order has been processed or dispatched.

8. FAILED DELIVERY OR UNCOLLECTED PARCELS

If a delivery attempt fails or a parcel is made available for collection, it is the customer’s responsibility to follow the courier’s instructions.

If a parcel is returned to us because it was not collected, delivery was refused, customs charges were unpaid, or the delivery address was incorrect, we may deduct reasonable costs incurred from any refund due, where permitted by law.

Additional delivery charges may apply if the customer requests re-delivery.

9. LOST OR DAMAGED PARCELS

If your parcel appears to be lost, delayed, damaged, or delivered incorrectly, please contact us as soon as possible at info@latifyahiaofficial.com.

Please include:

- your order number;

- delivery address;

- courier tracking information, if available;

- photographs of any damaged packaging or product;

- a description of the issue.

We may need to investigate with the courier before confirming the appropriate resolution.

10. INSPECTION ON DELIVERY

Customers should inspect products promptly upon delivery.

If an item arrives damaged, faulty, incorrect, or incomplete, please notify us as soon as possible and preferably within 48 hours of receipt.

Failure to notify us promptly may affect our ability to investigate with the courier, but it does not affect your statutory rights.

11. RISK AND OWNERSHIP

Risk in the products passes to you when the products are delivered to the delivery address provided by you.

Ownership of the products passes to you only once full payment has been received by us.

12. CONTACT

For shipping and delivery queries, please contact:

LY Atelier Limited  

Trading as Latif Yahia  

Email: info@latifyahiaofficial.com